Customer Service Training

Full-service provider for Customer Service Training

A fresh approach to Customer Service

Continuous customer service training is essential for a successful business. Our training gives your employees the right skills and knowledge to interact with customers and effectively provide exceptional service. This type of training is crucial for any organization that wants to build and maintain a strong reputation, improve customer satisfaction, and increase loyalty.

Strategy Workshop

Our strategy workshop supports you in defining your strategy, your goals and vision, and taking care of trends and your status quo. What should be reached? What is your time frame? What are your goals? Which strategy is needed to be successful? What are your next steps?

Individual design of your Customer Service Training

Let's design your way. You start a your status quo and you reach your goal in the defined time frame. Everything in between is different from company to company. We focus on the solutions and the necessary steps that should be taken and design the optimized change path for you.

Customer Service Coaching

We support you where your daily business is happening. Companies are different, customer service is different, and so we act differently and help your company in the best possible way. We join you in your typical situation, integrate into your team, and support you in optimizing your customer services. For your success!

Sales Integration

We support you in the integration of sales aspects in your customer service. This helps you to increase your leads and to maximize your growth. We help you to clarify your sales vision and to build up the needed sales mindset.

Team Coaching

Team Coaching supports you in optimizing the work relations of your employees, helps you to collaborate on a better level, and provides a better understanding between your employees. Due to that, it assures that a team has less conflicts, a higher team spirit, and performs better in daily business.

Conflict Resolution

Every conflict has a story. But if you are not involved in that story, it sometimes feels that conflicts happen out of nowhere. GRIFFOX supports you as an external professional coach, helps you to solve the conflict and to integrate the parties back in the teams.

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The Benefits of Investing in
Customer Service Training

Customer service is an essential part of any successful business. It is the difference between a satisfied customer and a disgruntled one. As such, investing in customer service training is essential to ensure you provide the best possible service to your customers. We'll examine the importance of customer service training and how it helps your business succeed and discuss topics such as the types of customer service training, how to find the proper training, and how to implement it once you have it.

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Then, you provide excellent customer service with the appropriate training to keep your customers returning repeatedly.

Aiming for Customer Service Excellence

Investing in customer service training makes a massive difference in the success of any business. Proper customer service training helps enterprises to ensure that their employees have the tools and knowledge to provide the best possible service to their customers. Training covers communication and problem-solving skills, handling customer complaints, and providing excellent customer service. By providing customer service training, businesses help foster a culture of customer service excellence and ensure that all customer contact points are used to improve customer relationships. With the proper training, you keep your customers returning repeatedly, increasing customer loyalty and overall success.

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Your customer service is your interface to the customer and is extremely important for the customer relationship. How is your company perceived from the outside? Do you delight your customers? How satisfied are customers with your customer service? How is your company rated on social media? Customer service training helps you answer these questions and improves your service level.

A Holistic Training

But your customer service can do much more than address your customer's concerns. Customer contacts happen in various ways, and customers have different expectations in what form and how quickly they would like an answer to their request. Your customer service receives simple inquiries about your products or company, complaints, and feedback. How does your customer service react in these situations? Does your customer service take advantage of situations like this to turn a complaint into a delighted customer? Or is the relationship with your customers worsening due to poor communication skills? Your customer service must be able to react to different situations.

At best, you exploit a complaint to wow customers and use the complaint for feedback. If your customer communication starts with a complaint and your customer gives you positive feedback at the end, you always have an opportunity to move on to a sales pitch.

Customer Service Excellence

Customer service training is essential to foster a culture of customer service excellence. It is a way to ensure that employees are familiar with the company's values, policies, and procedures. It is also a great way to unite the team and ensure everyone is on the same page. Customer service training should cover topics such as communication and problem-solving skills, personal accountability, handling customer complaints, handling difficult customer conversations, and providing excellent customer service.

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Your company can provide customer service training to ensure its employees have the tools and knowledge to provide the best service possible.

Which Customer Contact Points in Your Company Do You Use to Improve your Customer Relationship?

Our experienced experts have analyzed companies' customer service in many different projects. We have started appropriate change measures to optimize customer service and relationships with those companies.

We also support you in the integration of sales approaches in your customer service, in the optimization of communication with your customer, and the resolution of conflicts in your teams.

Thanks to our extensive knowledge, we support you in the best possible way and draw on a wide range of experience.

This assures you that your customer service is optimally aligned, contributes to your company's growth, and secures your market position.

We are certified!!!

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M. A. Business Coaching & Change Management

PROSCI® Change Management Practitioner

20+ years experience in Customer Service Management

About

GRIFFOX is a management consulting firm that delivers suitable solutions for organizational change. We follow holistic and authentic approaches to support you, your team, and your business with answers for Business and Life. We specialize in Change Management, Coaching, and Customer Service Improvement. At Griffox, we find solutions for all the challenges in times of change.

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Contact

contact@griffox.com

+1 407 900 9741