Training & Development

Looking to transfer your team's potential into performance?

Learning doesn't end with the training session. We offer ongoing support and resources to ensure your team continues to grow and adapt in an ever-evolving environment

We support you where your daily business is happening. We join you in your typical situation, integrate into your team, and support you in optimizing your customer services. For your success!

CUSTOMER SERVICE COACHING

Every conflict has a story, but if you are not involved in that story, it sometimes feels that conflicts happen out of nowhere. We support you in conflict management and resolution.

CONFLICT RESOLUTION

Let's design your way. You start your status quo and you reach your goal in the defined time frame. Everything in between is different from company to company. Let's develop your training!

INDIVIDUAL CUSTOMER SERVICE TRAINING

We support you in the integration of sales aspects in your customer service. This helps to increase your leads and to maximize your growth. Let's clarify your sales vision and grow your sales.

SALES INTEGRATION

We support you in defining your strategy, your goals and vision, taking care of trends, and your status quo. What are your goals? What are your next steps? What is needed for your success?

STRATEGY WORKSHOP

Optimized collaboration and a better understanding between your employees. Team Coaching assures that a team has fewer conflicts, a higher team spirit, and performs better in daily business.

TEAM COACHING

Didn't find the right training? We offer training and coaching programs as well as shadow coaching and mystery shopping services tailored just for you. Contact us and let's talk about your needs!

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The Benefits of Investing in
Customer Service Training

Customer service is an essential part of any successful business. It is the difference between a satisfied customer and a disgruntled one. As such, investing in customer service training is essential to ensure you provide the best possible service to your customers. We'll examine the importance of customer service training and how it helps your business succeed and discuss topics such as the types of customer service training, how to find the proper training, and how to implement it once you have it.

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Then, you provide excellent customer service with the appropriate training to keep your customers returning repeatedly.

Aiming for Customer Service Excellence

Investing in customer service training makes a massive difference in the success of any business. Proper customer service training helps enterprises to ensure that their employees have the tools and knowledge to provide the best possible service to their customers. Training covers communication and problem-solving skills, handling customer complaints, and providing excellent customer service. By providing customer service training, businesses help foster a culture of customer service excellence and ensure that all customer contact points are used to improve customer relationships. With the proper training, you keep your customers returning repeatedly, increasing customer loyalty and overall success.

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Your customer service is your interface to the customer and is extremely important for the customer relationship. How is your company perceived from the outside? Do you delight your customers? How satisfied are customers with your customer service? How is your company rated on social media? Customer service training helps you answer these questions and improves your service level.

A Holistic Training

But your customer service can do much more than address your customer's concerns. Customer contacts happen in various ways, and customers have different expectations in what form and how quickly they would like an answer to their request. Your customer service receives simple inquiries about your products or company, complaints, and feedback. How does your customer service react in these situations? Does your customer service take advantage of situations like this to turn a complaint into a delighted customer? Or is the relationship with your customers worsening due to poor communication skills? Your customer service must be able to react to different situations.

At best, you exploit a complaint to wow customers and use the complaint for feedback. If your customer communication starts with a complaint and your customer gives you positive feedback at the end, you always have an opportunity to move on to a sales pitch.

Customer Service Excellence

Customer service training is essential to foster a culture of customer service excellence. It is a way to ensure that employees are familiar with the company's values, policies, and procedures. It is also a great way to unite the team and ensure everyone is on the same page. Customer service training should cover topics such as communication and problem-solving skills, personal accountability, handling customer complaints, handling difficult customer conversations, and providing excellent customer service.

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Your company can provide customer service training to ensure its employees have the tools and knowledge to provide the best service possible.

Which Customer Contact Points in Your Company Do You Use to Improve your Customer Relationship?

Our experienced experts have analyzed companies' customer service in many different projects. We have started appropriate change measures to optimize customer service and relationships with those companies.

We also support you in the integration of sales approaches in your customer service, in the optimization of communication with your customer, and the resolution of conflicts in your teams.

Thanks to our extensive knowledge, we support you in the best possible way and draw on a wide range of experience.

This assures you that your customer service is optimally aligned, contributes to your company's growth, and secures your market position.

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M. A. Business Coaching & Change Management

Master's Degree in Economics & Health Insurance

CCMP™ Practitioner

Prosci® Change Management Practitioner

Certified Project Manager

20+ years of experience in managing change!

We are certified!!!

Our Experience

20+ years experience in ORGANIZATIONAL CHANGE MANAGEMENT
20+ years experience in leadership development
100+ successfully managed projects in OPERATIONAL EXCELLENCE, ORGANIZATIONAL Change Management, and STRATEGIC PLANNING
4500+ hours of Coaching, Training, AND DeVELOPMENT